| Contact | Hours Available (Pacific Time) |
Telephone Number |
|---|---|---|
| Corporate Headquarters | (650) 225-1000 (800) 626-3553 |
|
| Vacaville | (707) 454-1000 | |
| Oceanside | (760) 231-2440 | |
| Customer Service Product Order Management |
7 a.m.-5 p.m., Monday to Friday | (800) 551-2231 |
| Genentech Access Solutions | 6 a.m.-5 p.m., Monday to Friday | (866) 4 ACCESS |
| Drug Safety/Adverse Events |
24 hours per day, 7 days per week | (888) 835-2555 |
| Clinical Trial Information Support Line |
6 a.m.-3 p.m., Monday to Friday | (888) 662-6728 |
| Medical Information | 5 a.m.-5 p.m., Monday to Friday | (800) 821-8590 |
| gCom, Compliance and Ethics Phone Line | 24 hours per day, 7 days per week | (866) 411-4266 |
| Employment Information | (650) 225-2580 | |
| Access to Care Foundation | (800) 530-3083 | |
| Vendor Information Line | (650) 225-2500 |
For international inquiries, contact our international collaborator, Roche, at +41-61-688-1111 or online at www.roche.com.